- Remote
Business Hours Helpdesk Support
- Fixed
Weekly On Site Technical Visit
- After
Hours Technical Helpdesk
- Guaranteed
Response Time / Service Level Agreement
- 24/7/365
Server & PC Monitoring
- Hardware
Protection (Anti-Virus / Anti-Malware)
- Consistent
Backup Monitoring
- Bi-Annual
Simulated Disaster Recovery Testing
- Quarterly
Vulnerability Testing
- Full IT
System Documentation
- Server
and PC Maintenance
- Monthly
Executive Report
- Monthly
CIO / IT Management Meeting